Basically BNY Mellon's change to this "brand name" SUCKS PERIOD.
"BENEFIT WALLET" is structured ONLY to serve corporate HR depts. If you're an INDIVIDUAL user, tough shit, they don't care about you because THEYRE BIG and can't be bothered with the natty details.
There's NO CUSTOMER SERVICE ANYMORE. Unless you are satisfied talking to machines you'll discover that NO BODY WORKS in C.S. dept. Emails are never answered. Phone calls result in a very limited number of canned options with no connection to a human agent.
Wow I sure miss last year when BNY/MELLON managed these accounts themselves. But I suppose some know it all decided that friendly, prompt customer service was too QUAINT and efficient for BIG BUSINESS so they turned your hsa over to this XEROX owned faceless monolith. I think I'm going to consider going to ANOTHER hsa not married to BCBSNC !
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